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Handling Difficult People- Resolving conflict

Here are some tips for dealing with those "hard to get along with" types: Be clear about the issue Know your objective for the meeting Find a way to remain calm about the discussion Manage your emotions as well as the employee Be comfortable with silence Preserve the relationship Seek to understand more than to be understood Remember we all have something to each but all have something to learn You can like everyone if you try Here are some tips on resolving conflict: Talk with the other person. ...find out what they are feeling Focus on behavior and events, not on personalities. ...have examples of what is causing the conflict so the other person understands what you are thinking and...

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