Here are some tips for dealing with those "hard to get along with" types:
- Be clear about the issue
- Know your objective for the meeting
- Find a way to remain calm about the discussion
- Manage your emotions as well as the employee
- Be comfortable with silence
- Preserve the relationship
- Seek to understand more than to be understood
- Remember we all have something to each but all have something to learn
- You can like everyone if you try
Here are some tips on resolving conflict:
- Talk with the other person. ...find out what they are feeling
- Focus on behavior and events, not on personalities. ...have examples of what is causing the conflict so the other person understands what you are thinking and feeling through specific examples they can relate to
- Listen carefully. ...active listening means everything; that means, be absolutely sure you understand what they are trying to say to you. Seek for full understanding, repeat what you thought you heard and be sure they are in agreement that you understand
- Identify points of agreement and disagreement. ...list these and talk through each; we all are "right" depending on how we view things; allow full explanation so you can learn the "why" one thinks as they do
- Prioritize the areas of conflict. ...
- Develop a plan to work on each conflict. ...write up the plan; terms of future engagement, what is to be accomplished by whom and outcomes expected
- Follow through on your plan. ...this is absolutely essential in fact, to not follow through will accelerate the level of conflict quickly
- Build on your success.
Develop your conflict resolution skills...see the video on this important topic on this website! Take the time to build these skills!
Check out the webinar on this topic for more detailed information. Whatever you do, do NOT avoid conflict, it only gets larger over time without resolution.